FAQ

Printful’s return policy

Printful only accepts returns on misprinted/damaged/defective items.

Printful does not cover buyer’s remorse or size exchanges. Please make purchases mindfully. See more details below.

Misprinted/Damaged/Defective

If you receive an item that is misprinted/damaged/defective, please fill out this form ASAP. Claims must be submitted within 30 days of receiving the product. Submissions after 30 days will not be accepted for review.

Buyer’s Remorse or Size Exchanges

Printful does not cover buyer’s remorse or size exchanges. Please make purchases mindfully.

As a small business, navigating returns from print-on-demand services can be tricky. As the human behind the small business, Jennifer Troulis cares about her customers, their satisfaction, and maintaining trust. If you want to return your item or it does not fit, please fill out this form for review.

Wrong Address

If the address provided is considered insufficient by the courier, the shipment will be returned to Printful. You will be liable for the reshipment cost for an incorrect address, so please review your address carefully before placing your order.

Unclaimed

Unclaimed shipments will be returned to Printful. You will be liable for the reshipment cost for an unclaimed shipment.

Order Lost in Transit

All of Printful’s shipping methods have tracking, although the accuracy may differ for some carriers. If your order has not arrived by the estimated delivery date, please fill out this form: Where’s My Order?

(All forms are in progress. Thank you for your patience.)

Shipping prices on jennifertroulis.com for items from Printful align with shipping prices through Printful.

Combining items in different categories (e.g. T-shirt and mug) will present their shipping costs separately. This is normal and how Printful goes about charging for shipping.

As a small business, jennifertroulis.com is working to find a way to make shipping costs more affordable and convenient for customers.